Frequently Asked Questions
Here to help you feel right at home.
Shipping & Returns
We want you to feel confident in your purchase. If something isn’t quite right, returns for new, unused, and unwashed items are easy to initiate through our self-service Return Portal. There, you can select the item(s) you’d like to return and generate a prepaid USPS return label.
Once your return is securely packaged, simply drop it off with USPS at your convenience. After we receive and review the item, your refund will be processed promptly.
Returns are accepted within 60 days of delivery. A flat $7.95 return shipping fee will be deducted from your refund once approved.
If there’s an issue with your order or something didn’t arrive as expected, please reach out to us at hello@wamsutta.com—our team is always happy to help and will make it right.
We don't offer exchanges at this time, but we're happy to offer returns and refunds for unused, unwashed, undamaged items per our return policy.
Email us at hello@wamsutta.com or call 844-WAMSUTTA and leave us a detailed message. We'll do everything to find a solution.
We're happy to offer complimentary FedEx Ground shipping on all orders over $100, and charge a $6 flat rate feefor FedEx Ground shippingon all orders below $100. We currently don't offer expedited shipping options, but please email us at hello@wamsutta.com or leave a message at 844-WAMSUTTA and let us know if you have a special need for expedited delivery — we'll always see what's possible and try our best!
We currently ship to all 50 U.S. states. While we don’t offer international shipping just yet, we plan to begin with select countries soon. Please note: free shipping is available within the contiguous 48 states on orders more than $100. Orders to Hawaii and Alaska are welcome, though additional shipping fees may apply.
We're happy to offer complimentary FedEx Ground shipping on orders over $100 for destinations in the contiguous 48 states. Orders for other destinations will be calculated based on ZIP Code.
No signature is required for delivery. Please ensure there is a safe place at your location for participating carriers to drop off your deliveries.
Products
We offer digital gift cards that can be sent directly to a recipient as a gift here. We plan to add physical gift cards and gift boxes or wrapping in the near future. Sign up for our email list and stay up to date with the latest on new products or promotions, including gift cards and gift wrapping.
If you're a designer, retailer, or hospitality professional interested in working together, we'd love to hear from you. Please email hello@wamsutta.com with a bit about your business and what you have in mind, and someone from our team will be in touch.
For Towels:
Wash before first use. Machine wash warm with like colors. Tumble dry low. Do not bleach. Do not iron.
For Sheets:
Machine wash normal with like colors and before first use. Do not bleach. Tumble dry low. Remove promptly. Low iron when needed. Do not dry clean.
Percale Sheets
Keep the bed looking clean and crisp with percale sheets. Made of 100% long-staple cotton, Percale is often compared to the feel of a white button-down shirt. Its one-over-one-under weave makes it light, breathable and cool to the touch – and the perfect solution for warm weather and hot sleepers.
Sateen Cotton Sheets
If you like the look and feel of luxury, sateen sheets are made for you. Made of 100% long staple cotton, sateen’s subtle lustre and smooth handfeel instantly elevates the bedroom. Its four-over-one-under weave helps keep you warm at night – making it the best option for cool sleepers or cold climates.
Egyptian Cotton Sheets
Luxury begins with Egyptian cotton sheets. Woven from premium long-staple Egyptian cotton, our Supreme Sateen Sheet Set offers an ultra-smooth, silky hand and a luminous sheen. Renowned for its exceptional softness, breathability, and enduring durability, Egyptian cotton elevates your sleep experience night after night. The sateen weave enhances the cotton’s natural softness, delivering refined, spa-like comfort with every touch. Available in an elegant palette of timeless colors to complement any bedroom.
OEKO-TEX® STANDARD 100 is a label for textiles tested for harmful substances. It sets the benchmark for textile safety, from yarn to finished product. Every item bearing the STANDARD 100 label is certified as having passed safety tests for the presence of harmful substances.
- The certified article is harmless to human health
- Every thread, button and accessory have been tested against a list of over 1,000 harmful substances
- The more intensive the skin contact, the stricter the human ecology requirements and laboratory tests
- OEKO-TEX® uses globally standardised test criteria
- The certification complies with international requirements and regulations
- OEKO-TEX® reviews their limit values for harmful substances at least once a year
For Twin and Twin XL size sets, one flat sheet, one fitted sheet and one standard pillow case are included in all sheet sets.
For Full and Queen sizes, one flat sheet, one fitted sheet and two standard pillow cases are included in all sheet sets.
For King and California King sizes, one flat sheet, one fitted sheet and two king pillow cases are included in all sheet sets.
For Split King sizes, one flat sheet, two fitted sheets and two king pillow cases are included in all sheet sets.
We stand by the quality and craftsmanship of our products 100%. We own and operate our own manufacturing and take great care to provide only the finest quality at accessible prices. While we don't have a specific Warranty for damaged or defective products, please email us at hello@wamsutta.com or leave a message with 844-WAMSUTTA and our dedicated customer service team will do whatever it takes to solve any problems or concerns about our products.
Order Management
You do not need an account to place an order with us. Like thousands of other retailers, we utilize Shopify and ShopPay, so you can log into their service to checkout with us. We do offer accounts that you can choose to create and use, which is helpful for easily accessing past orders, storing shipping information, and other preferences.
While our team will look to replenish stock as soon as possible, the best way to stay informed is to subscribe for email or SMS updates.
We are unable to backorder or reserve any inventory.
Payments & Discounts
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Order Issues
Once you place an order, you'll receive an email from Wamsutta confirming your order details. Our goal is to ship most orders same day, and we commit to shipping your order within two business days. Once your order ships, you'll receive an email notification that includes your tracking number, so you can monitor progress of your shipment as it is delivered to your address. If you have further questions about the status of your order, whether it's on the way to you for delivery or on the way to us for a return, don't hesitate to reach out to us at hello@wamsutta.com or leave a message for us at 844-WAMSUTTA.
Please submit your questions or comments via the form here, and we’ll respond within 24 hours.
Or, feel free to email us at hello@wamsutta.com or leave a message at 844-WAMSUTTA and we will get back to you as soon as possible. You may also consult our Frequently Asked Questions (FAQ) page for a more immediate answer.
We are usually unable to modify orders once placed, but please email us at hello@wamsutta.com with "MODIFY ORDER" in the subject line, and we will do our absolute best to accommodate any change requests.
A Guide to Bedding & Bath
The best sheet material is high-quality cotton. Cotton is naturally breathable, soft, and durable, making it ideal for everyday comfort. The weave—such as percale or sateen—then determines how the sheets feel, from crisp and cool to smooth and silky.
If you sleep hot, look for lightweight, breathable fabrics like cotton percale. Its crisp weave allows for better airflow and helps prevent heat buildup, keeping you cool and comfortable throughout the night.
Thread count refers to the number of threads woven into one square inch of fabric, and it can influence how smooth and substantial sheets feel. A thoughtfully constructed sheet—whether in a percale or cotton sateen, or a more premium Egyptian cotton—can deliver exceptional comfort and durability. Ultimately, thread count works alongside fiber quality and weave to shape the experience. Breathability, for example, is driven more by the type of cotton and the weave—like percale, which allows for better airflow—than by thread count alone.
The best sheets for staying cool are breathable cotton sheets, especially percale. Percale has a lightweight, airy weave that promotes airflow and helps regulate temperature, making it ideal for warm sleepers.
Percale sheets are crisp, cool, and matte with a lightweight feel. Sateen sheets are smooth, silky, and slightly more drapey with a subtle sheen. The choice comes down to personal preference—cool and crisp or soft and smooth.
Cotton sateen sheets are woven to create a smooth, silky feel with a soft drape and subtle sheen. They’re the sheet style most people know and love for their comfort and refined finish. Wamsutta offers sateen in both our Essentials Cotton Sheets, designed for everyday softness and quality, and our Supreme Egyptian Cotton Sheets, which elevate the experience with finer fibers, enhanced softness, and a more luxurious feel.
Start with how you like your sheets to feel. Choose percale if you prefer crisp and cool, or sateen if you prefer soft and smooth. Consider whether you sleep hot, how much weight you like in your bedding, and your preferred level of softness.
Yes. Wamsutta sheets are made from breathable cotton fabrics designed for comfort. Percale options are especially well-suited for hot sleepers, offering a cool, crisp feel that helps regulate temperature.
The best everyday sheets balance comfort, durability, and ease of care. Cotton sateen is a great choice for softness and drape, while percale offers a crisp, breathable feel. Both are designed to get softer over time with regular use.
Towel absorbency comes from the quality of the cotton and how the fibers are constructed. High-quality cotton with a plush, well-formed pile can draw in and hold more moisture while still feeling soft against the skin. Wamsutta towels are designed with this in mind, using premium cotton and thoughtfully engineered construction to deliver a dense, absorbent feel that dries effectively and performs well over time.
Bath towels are standard size and easy to handle for daily use. Bath sheets are larger and provide more coverage, offering a more luxurious, spa-like experience when drying off.
Towels can lose absorbency if residue builds up from detergent or fabric softener. Using too much detergent or adding softeners can coat the fibers, making it harder for the towel to absorb water.
Towels should typically be replaced every 1–2 years, depending on use and care. Signs it’s time to replace them include reduced absorbency, rough texture, or visible wear.
Wamsutta sheets combine nearly two centuries of expertise with thoughtfully selected materials and construction. Designed with comfort and quality at the forefront, we offer high-quality cotton fabrics, refined finishes, and a balance of softness, breathability, and durability.
The Wamsutta Sleep System is a collection of bedding products designed to work together to help you sleep cooler and drier. From pillows to mattress layers to comforters, each piece supports temperature regulation and moisture management for better overall comfort.
Start with a breathable sheet set, then add a supportive pillow and a comforter that suits your preferred warmth level. Layering these elements together, especially within the Wamsutta Sleep System, helps create a balanced, comfortable sleep environment tailored to your needs.